A Cloud PBX Phone SystemShared Hold Key
Place a caller on shared hold so any authorized user can retrieve the call from another phone.
The upgrade path for Nortel users
Familiar features.
More ways to work.
Explore 20 Nortel Voice features that bring familiar call handling and cloud convenience together. Shared hold, easy call handoffs, and practical routing help your team feel at home with its next phone system.
Sales & Support · (877) 889-7679
Get the Best of Both WorldsFamiliar multi-line call handling. The advantages of the cloud.
✓Shared hold and easy handoffs
✓Call flows configured for your office
✓Serving businesses across the United States
Call flow and handling
Built around how
your team answers.
Our team brings decades of Nortel phone-system experience to your upgrade. We understand why simple call handling matters, from answering a second call to telling a co-worker, “Your customer is on hold two.”
A phone’s hardware, firmware, software, and configuration all shape the way it works. We focus on straightforward operation, with greetings, menus, business hours, routing, and voicemail arranged around your organization.
Explore the Nortel Phone New upgrade options from Nortel Voice, then compare the features with your current phone system.
Compare your current system with Nortel Voice →Shared hold · Illustrative call flow
“Your customer is
on hold two.”
Hold 1
Hold 2
Hold 3
01 Place on hold02 Tell a co-worker03 Pick up the call
Your Nortel Voice feature list
20 features for your workday.
From familiar desk-phone functions to apps, meetings, and reporting, build a setup that fits the way your business works.
Features depend on your plan, compatible equipment, and configuration. Call recording and business app integrations are available as upgrades.
User-Friendly Call Handling / Call Flow
Build simple, visual call flows that guide callers through greetings, menus, business hours, routing, voicemail, and after-hours options without complicated programming.
Call Queues
Distribute inbound calls to available agents with hold music, announcements, and queue position options.
Ring Groups
Ring multiple extensions simultaneously or sequentially for sales, service, or reception coverage.
Call Forwarding
Forward calls to another extension, mobile number, voicemail, or external destination.
Blind and Attended Transfer
Transfer calls directly or announce them before completing the transfer.
Second Call Alert
Alert users to a second incoming call while they are already on a call, for a familiar line-system experience.
Caller ID
Display incoming caller number and available name information.
Business Phone Numbers
Assign direct inward dial numbers and select outbound caller ID numbers.
Voicemail and Voicemail-to-Email
Deliver voicemail messages to a user’s inbox for access from email or mobile.
Music on Hold
Play music or promotional messages while callers wait on hold or in queue.
Time Conditions
Route calls differently during business hours, after hours, weekends, and holidays.
Do Not Disturb (DND)
Temporarily send calls directly to voicemail or another destination.
Call Recording
Record inbound or outbound calls for training and quality review. Upgrade available.
Call History and CDR Reporting
Review call logs by date, extension, duration, and call outcome.
Operator / Switchboard Panel
Give receptionists a visual console to monitor extensions and manage calls.
Conference Bridge / Video Meetings
Host audio and video meetings with screen sharing, chat, and recording.
Mobile and Desktop Wave App
Make/receive business calls, chat, and join meetings from smartphones, PCs, and browsers.
Business App Integrations
Connect Cloud UCM with CRM, ERP, helpdesk, Office 365, Google Drive, and Teams workflows. Upgrade available; compatibility depends on the selected integration.
Cloud Management, Security, and Scalability
Provision and monitor supported devices through GDMS, use built-in SBC protection and encryption, and add users or storage as your organization grows.
See how your system compares.
Request an informational appointment to explore your Nortel Voice upgrade and get pricing for your office.
Questions before you upgrade
Get comfortable
with the next step.
Discuss your current Nortel phones, call handling, and the features your team needs.
Call (877) 889-7679 →What is a shared hold button?
A shared hold button lets you hold a call so another authorized user can retrieve it from a different phone. Nortel Voice provides this familiar workflow through compatible phones and configuration. Call 877-889-7679 for details.
What is call flow?
Call flow is the path a call takes through greetings, menus, ringing phones, transfers, and voicemail. Nortel Voice configures that path around how your office answers and hands off calls.
Can I keep my business phone number?
Eligible business phone numbers can be transferred to Nortel Voice after we confirm portability and account details. Keep your current service active until the transfer finishes; existing contract charges may apply. Call 877-889-7679 to plan your transfer.
Does the type of phone I use matter?
Yes. Compatible hardware, firmware, software, and programmable buttons determine which features work on your phone. We help select equipment for your shared hold and call-handling needs.
Can I reuse my Nortel desk phones?
Traditional Nortel digital desk phones are not directly compatible with this Cloud PBX service. We review your equipment and wiring, then recommend compatible replacement phones and any needed network changes.
Is this a Nortel Networks system?
Nortel Voice is a modern Cloud PBX replacement designed around the familiar call handling Nortel Networks users value. It is not newly manufactured Nortel Networks equipment. Call 877-889-7679 to discuss your options.
What is the benefit of good call handling?
Clear call routing and easy handoffs help staff connect customers with the right person and reduce confusion. Your team can spend more time helping callers and less time managing calls.
Are all features included in every setup?
Features depend on your plan, compatible phones, and configuration. Call recording and business app integrations are available as upgrades. Call 877-889-7679 to confirm the features and costs for your office.
What is the Nortel upgrade path?
Nortel Voice offers a Cloud PBX upgrade path for businesses replacing a Nortel phone system. It combines familiar shared hold and call handling with modern cloud features. Call 877-889-7679 to compare your current setup.
Can I buy a new phone to replace my Nortel?
Yes. Nortel Voice offers compatible new desk phones as part of a modern Cloud PBX replacement for your Nortel system. These are replacement phones, not newly manufactured Nortel Networks phones. Call 877-889-7679 for equipment and pricing.
Nortel Voice · Sales & Support
Get the Best of Both Worlds.
Keep the call-handling simplicity your staff values and explore the flexibility of a Cloud PBX phone system.
(877) 889-7679Plan your upgrade and request pricing for your office.